Migrating HPSM Service Catalogs to ServiceNow

Precision Bridge v6.0 and later includes a template to support the migration of HPSM Service Catalogs to ServiceNow.  This template includes the following mappings:

Catalogs:
- The source catalog hierarchy is maintained
- Optionally, all catalogs migrated can be given a specific prefix using the project variable CAT_PREFIX

Catalog Items:
- The item is added to the corresponding category
- Optionally, all catalog items migrated can be given a specific prefix using the project variable ITEM_PREFIX
- Price will be migrated in the currency specified by the project variable COST_CURRENCY_CODE

Catalog Item Options (Variables)
- All source options will be migrated to ServiceNow variables (questions) on the target with an appropriate data type
- The choices and related costs will be migrated
- Costs will be migrated in the currency specified by the currency source field.
- Note that complex mandatory conditions and visibility conditions will not be replicated on ServiceNow and these will need to be added manually post-migration.

Availability
The Create Catalog Item Availability Records mapping migrates access list items from HPSM to the equivalent Availability mapping records in ServiceNow (referencing User Criteria). 

To extend this mapping to support additional 'available for' source and target values you will need to extend the CSV Lists for the variables SOURCE_AVAILABLE_MATCH_CSV and TARGET_AVAILABLE_MATCH_CSV to include the additional values you want to match.

For Example: to add a match for a source value of 'Admin' and a target value of sysAdmin'

SOURCE_AVAILABLE_MATCH_CSV should be appended with: ", Admin"

TARGET_AVAILABLE_MATCH_CSV should be appended with:  ",sysAdmin"

The migration should now recognise that if source value of 'Admin' is included in 'Available For' list, that a mapping record for the 'sysAdmin' User Criteria record should be created for this Catalog Item.

IMPORTANT:
In most cases manual steps will be required following the migration to build a fully operational Service Catalog Item in Service Now. In particular, this template does not currently cover approvals or workflow.