Quick Start Guide
- Introduction to the Quick Start Guide
- Precision Bridge Architecture
- Planning your Migration
- Navigating Precision Bridge
- Configuration of Precision Bridge
- Templates and Projects
Release Notes
- Release Notes 8.4
- Release Notes 8.3 - Released May 2025
- Release Notes 8.2 - April 2025 Release
- Release Notes 8.1 August 2024 Release
- Release Notes 8.0 February 2024 Release
- Release Notes - 7.4 December 2023
Pre-requisites, Installation and Licencing
- Video Tutorial - Installing and Licencing Precision Bridge
- Required Software and Supported Operating Systems
- Memory Requirements
- Storage Requirements
- Processor Requirements
- Network Access
Configuration Options
Creating New Migration Projects
- Managing Server Connections
- Terms and Meanings
- Creating a New Project
- Opening an existing migration project
- Configuring Server Connections
- Configuring an External Lookup Server Connection
Configuring Server Connections in a project
- Configuring a Databricks Server Connection
- Configuring a Snowflake Database Server Connection
- Configuring a MySQL Database Server Connection
- Configuring a Hana DB Server Connection
- Configuring an Ivanti (ISM) Server Connection
- Configuring a Cherwell (CSM) Server Connection
Creating and Executing Replication & Archiving Projects
- Replication & Archiving Overview
- Creating a Replication or Archiving Project
- The Precision Bridge Archiving Wizard
- Executing Archive Projects
- Creating missing target columns when archiving Service Now data
- Deleting Source Records from ServiceNow
Precision Bridge Migration Templates
Managing Form Mappings
- Creating a New Form Mapping
- Mapping to Virtual Tables
- Viewing the Form Mapping List
- Changing the Order of the Mappings List
- Deleting a Form Mapping from the Mapping List
- Changing the Mapping Identifier
Managing Field Mappings
- Managing the Field Mapping List
- Creating a Simple Field Mapping
- Generating Default Field Mappings
- Creating an Assignment Field Mapping
- Creating a Value Match Field Mapping
- Creating a Lookup Field Mapping
Assignment Functions
- CSV_TO_JSON_ARRAY function
- JIRA_REPLACE_SF_IMG_TAG Function
- IFEQUALS Function
- OR and AND Functions
- MATCH_IN_LIST Function
- CSV_KEY_LOOKUP
Defining Key Mappings
Project Variables
Source Filtering
- Handling Complex Parent-Child Relationships in Source Filtering
- Source filter and Lookup queries when server is Ivanti (ISM)
- Creating a Source Filter Query
- Using the Server Query Option
- Using the Source Count Button
- Filtering By Inclusion Using a Previous Migration Set
Defining Lookup Queries
- Defining Lookup Queries for Jira Servers
- Creating an External Server Lookup Query
- Source filter and Lookup queries when Server Type is Cherwell (CSM)
- Restrictions on Source Lookup Queries when Source Server Type is HP Service Manager
- Introduction to Lookup Queries
- Creating a Source Lookup Query
Configuring Source Deletions
Form Mapping Options
Execution Options
- Introduction to Execution Options
- Defining Scheduling Options
- Defining Project Variable Values
- Defining Project Migration Options
- Execution Filtering Options: Re-run Execution For Errors Only
- Defining Execution Logging and Reporting Options
Loading and Scheduling Executions
Reporting
- Writing Field Mappings to the Reporting Database
- Reporting to a Service Now Instance
- Writing Migration Reports to Precision Bridge Web Reporting
- Writing Migration Reports to Database Tables
- Producing a Project Definition Report
- Migration Reports
Command Line Operation
Migrating Attachments
- Migrating Attachments From Database Metadata
- ServiceNow Instance Migration - Migrating Attachments directly from Table Data
- Migrating Attachments from a Salesforce / Remedyforce Instance
- Migrating Attachments into a BMC Remedy Server
- Introduction to Migrating Attachments
- Attachment Migration Support Matrix
Additional Menu options
Generating Form Mappings for Same Platform Migrations
- Generate Form Mappings for Same Server Type Migrations
- Generate Form Mappings for Same Server Type Migration - Load Definition
- Generate Form Mappings for Same Server Type Migration - Form Selection
- Generate Form Mappings for Same Server Type Migration - Mapping Properties
- Generate Form Mappings for Service Now Instance Migration - Reference Mapping Tab
- Generate Form Mappings for Same Server Type Migration - Options
Additional Information for Specific Migration Use cases
Troubleshooting
PB Trial Instance
Locking Content
Restrictions
Miscellaneous
- Records Created On Service Now Instances by Precision Bridge
- Minimum Roles / Access Controls for using Service Now as a Source
- Contacting Precision Bridge
- Duration Mapping Update Utility
- Precision Bridge Cleanup script to Remove Precision Bridge Generated Objects from a ServiceNow instance
- Troubleshooting
Migration Troubleshooting
- Troubleshooting: Execution Failure with ServiceNow Zurich Target Instance
- Fatal Error Unable to read response: Premature EOF when migrating into Service Now
- Service Now Import Sets - Precision Bridge Errors when using Asynchronous Import Sets Processing
- Remedy to Service Now - Progressing Workflow for 'In Progress' Migrated Tickets
- Problems launching Precision Bridge on Windows machines
- Problems with Licencing - Host Id not recognised