Configuring Access to Remedy ARSystem Servers

Note: This article applies to version 6.3 and above

If you want to use Precision Bridge to extract data from or push data to a BMC Remedy server then you must place the ARSystem API libraries in a location recognised by Precision Bridge.

The following java libraries are required depending on your version of Remedy:

Remedy Version	Library Files
7.6.04	arapi764_build002.jar arapiext764_build002.jar log4j-1.2.14.jar
8.1	arapi81_build001.jar arapiext81_build001.jar log4j-1.2.14.jar
9.1	arapi91_build001.jar arapiext91_build001.jar log4j-1.2.14.jar

If you have a different version of Remedy to those listed above, the files required should have a similar format, e.g. arapi<version>_build001.jar.  

Note that the version of the libraries used does not need to match the version of ARSystem you are connecting to.  The ARSytem 8.1 Libraries will work with later versions of Remedy.

Note: if you are connecting to BMC Helix then you must first install the Helix Client Gateway to allow connectivity.

Location of the Files

Windows Client

For a windows client, there are two locations that you can add the API files that Precision Bridge will recognise. The files only need to be copies to one of these locations:

Option 1 - In the Precision Bridge install Folder:

Copy the 4 API files (see above) files to the following location:

<precision bridge install folder>/lib/arapi

To copy files here will require Administrator permissions.

Option 2: In the Program Data Folder:

Copy the 4 API files (see above) files to the following location:

C:\ProgramData\PrecisionBridge\lib\ext

To copy files here does not usually require Administrator permissions.