BMC Remedy can be used as either a Source or Target Server (subject to Licencing). The location of the ARAPI library must be configured before this connection can be configured. (See related articles below)
To use BMC Remedy as the Source Server, select Remedy from the Source Server Type dropdown.
To use BMC Remedy as the Target Server, select Remedy from the Target Server Type dropdown.
The connection details will be displayed and must be completed as follows:
For the source and target connection details, enter the Remedy server name or IP Address, admin username and password. If necessary also enter the port number for the connection.
If you want to retain the login details select the Save Authentication option. After selecting this option, the username and password are stored and do not need to be entered again the next time you open the same project from the same client machine. Otherwise you will need to re-enter them each time you open the project.
In order to check that the relevant server can be accessed using the credentials provided, click on the Test button on the right for each connection.
If the selected server is reachable then a confirmation message will be displayed. If the server is not reachable then a failure/timeout message will be displayed. Correct the Server name/IP Address, User Name and Password and try the test again. If the Remedy server is not reachable, check that you can connect using the same credentials from Developer Studio or another third-party client application.
Related Articles
Configuring Access to BMC Remedy ARSystem Servers (Version 6.2 or Below)
Configuring Access to Remedy ARSytem Servers (6.3 and above)
Network Access for Cloud based instances (Helix)
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