Timeout Errors connecting to ServiceNow

Error Description:

During migration, you receive timeout errors attempting to connect to the ServiceNow instance.

Cause:

This could be caused by a slow connection or by a large number of migration updates. 

Resolution:

Select the Execute Open Project option from the Precision Bridge Project menu, then select the Advanced Tab.  Reduce the Chunk Size down to 100 records, then re-run the migration.

If the error still occurs it could be due to a large attachment or large number of attachments.

In this case, increase the timeout setting on the ServiceNow target instance:

To do this, navigate to the sys_properties table (requires administrator permissions), and search for the entry called:

glide.soap.request_processing_timeout

Update this record by increasing the default timeout (60 seconds) to a suitable limit based on the size of your attachments and the speed of your network connection.

Then re-run the migration for the table mapping where the timeout occurs.

If necessary you can also increase the timeout for attachments (see separate article on this called Failed to Post Attachment Data)